FAQs - Amun

1. General Information

Where can I buy Amun products?
The full range of Amun products is available directly on our website. We ship worldwide, so you can trust us with your shopping needs.

How can I create a profile with Amun?
To open an account with Amun, click on the profile symbol in the top right. Enter your email and follow the instructions.

Is a password required to create a profile on Amun?
No, we decided to make your life easier! We know that passwords can be a headache, so we will send you an access code. With this code you can access your profile without stress!

Do I need to create an account to place an online order on Amun?
No, it is not mandatory! You can complete your purchase as a guest. However, if you decide to create an account with Amun, the checkout process will become much faster in the future, and you will be able to track your shipments easily and conveniently!

Who can I contact with questions about my order or my Amun account?
For any inquiries regarding Amun, please contact our customer support team. We are here to help!

2. Orders

Does Amun ship to multiple addresses?
Currently, Amun only ships to one address per order. If you wish to ship to multiple addresses, please place separate orders for each.

What type of packaging will my Amun order be shipped in?
We use recycled packaging materials or cardboard boxes depending on the Amun items ordered. We do not provide gift wrapping, your order will be packaged simply but with care and love.

I ordered an Amun item on sale, but it's out of stock. Can I backorder it?
Amun sale items are limited and cannot be backordered. If an out of stock item goes through checkout, it will be removed from your order and we will issue you a refund.

3. Shipping

What are the delivery times for Amun products?
Delivery times vary depending on the country and service selected. For more details, please visit our Amun Shipping page.

What happens if my Amun order gets stuck in customs?
If your Amun order takes longer than expected to clear customs, we will monitor the situation and help you contact the carrier.

4. Returns

What is Amun's refund policy?
Amun accepts returns within 14 days of purchase, provided the items are in their original condition. Some items cannot be returned; see our policy for more details.

Which Amun items cannot be returned?
Typically, Amun accepts returns of new, undamaged items, but there are exceptions, such as customized products or personal care items.

5. Payments

What payment methods does Amun accept?
Amun accepts various payment methods, including credit cards, PayPal and other digital payment systems.

When will I be charged for my Amun order?
Payment for Amun orders will be taken when your order is processed, then your card will be charged after your order has been shipped.

6. Gift Cards

Does Amun offer gift cards?
Yes, Amun sells gift cards. You can contact Amun Customer Service for more information.

7. Discounts

Where can I apply a discount code for Amun?
You can enter your discount code on the Amun cart page before completing checkout.

8. Other

How can I contact Amun to supply products?
We are always interested in expanding the Amun product range. We invite you to email our team to discuss your proposals.

How can I unsubscribe from Amun newsletters?
You can click the unsubscribe link in the footer of our emails or contact us to remove your address from the mailing list.

I have a question that hasn't been answered here about Amun. Can I have an answer?
Absolutely! We are here to help. Just send us an email at info@amun-shop.com and we will get back to you as soon as possible.